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: 2022.09.20
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Check and get logs
Check and get logs
On MetaTrader4 (MT4) / MetaTrader5 (MT5), you can check your action logs from the "Journal" tab in the Terminal/Toolbox. Here you can check all of your actions on MT4/MT5 including boot, server connection, data transmission, details of each order, and more.
Submit your logs to your broker
If an error occurs, you may be able to check your logs to find the cause. Furthermore, when you ask your broker to look into your trades, you may be asked to submit your logs.
Here we will look at how to check and get logs on MT4/MT5.
Switch between MT4/MT5 tabs to check the steps for each.
Step 1
Click the "Journal" tab in the Terminal.
Step 2
The recent activities will be displayed. "Time" shows the time the action was performed and "Message" shows the details of the action. To review the past actions, right-click in the "Journal" tab and select "Open".
Step 3
The destination folder will open. Double-click on the file that you wish to check from the list of the logs saved by day.
If you need to submit your logs
If your forex broker asks you to submit your logs, submit the required files by date. The date/time of logs is recorded in your device's time. This may vary with the MT4/MT5 time zone, so please be careful.
Step 4
The logs will be displayed.
Step 1
Click the "Journal" tab in the Toolbox.
Step 2
The recent activities will be displayed. "Time" shows the time the action was performed, "Source" shows the type of the action, and the "Message" shows the details of the action. To review the past actions, right-click in the "Journal" tab and select "Open".
Step 3
The destination folder will open. Double-click on the file that you wish to check from the list of the logs saved by day.
If you need to submit your logs
If your forex broker asks you to submit your logs, submit the required files by date. The date/time of logs is recorded in your device's time. This may vary with the MT5 time zone, so please be careful.
Step 4
The logs will be displayed.
Last updated
: 2023.03.10
Nakamaru is a manual production consultant at FINTECS, a company that specializes in creating manuals for their clients.
With a wide range of experience from fintech to entertainment, he presents what user-friendly manuals should be like.
He works with numerous large corporations as an external manual production project manager.
【Business information】
http://www.fintecs.co.jp/profile/
Supervisor
Akira Takagi
Systems engineer, MetaTrader administrator
After graduating from Computer Science at the Uninove, Brazil, in 2014, he has worked on various systems development projects.
He participated as a developer in the launch of forex services in 2019. Since then, he has also been involved in the development of MetaTrader plugins and APIs. He is certified by MetaQuotes as a MetaTrader5 Administrator and active in consulting and advisory as well.
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