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Can't login to MT4/MT5

You may not be able to login to MetaTrader4 (MT4) / MetaTrader5 (MT5) for various reasons, including wrong ID, password, server info, or trouble with your network. Here, we'll look at some of the things you can try when you can't login to MT4/MT5.

mt4
mt5

Step 1

Wrong account info was entered

When copying and pasting the account info, make sure you're not including any unnecessary spaces. When entering the password, make sure CapsLock is disabled. Watch out for identical characters such as "1", "I" (capital i), and "l" (lower-case L) and try again.

Wrong server was chosen

Check your server settings once again. Most FX brokers own multiple servers (Demo, real account, by user, etc.). Therefore, if you choose the wrong server, you won't be able to log in. Check the specified server linked to your account and try again.

Not connected to server

If your internet connection is out/unstable or the server is busy/shut down, you'll run into errors when trying to log in. Check on the connection status box on the bottom right of MT4. If it says "No connection", that means you're not connected to the server. Please try again later or contact your forex broker for further assistance.

If it says No connection If it says No connection

Your MT4 is not up-to-date

If your MT4 is outdated or you're using MT4 apps provided by other forex brokers, you may run into server connection errors.

Related article: Check your MT4/MT5 version

Your account is deactivated

Some forex brokers won't activate your account until you make a deposit while some will deactivate your account if it hasn't been used in a while. Both cases will cause an error when trying to log in. Furthermore, if you're using a demo account, check the expiration date. If your demo account is expired, you won't be able to log in. If you wish to reactivate your account, please contact your broker for support.

MT5 account information is used

To login to MT4, you need the MT4 account information. You can't use the MT5 account information.

Step 1

Wrong account info was entered

When copying and pasting the account info, make sure you're not including any unnecessary spaces. When entering the password, make sure CapsLock is disabled. Watch out for identical characters such as "1", "I" (capital i), and "l" (lower-case L) and try again.

Wrong server was chosen

Check your server settings once again. Most FX brokers own multiple servers (Demo, real account, by user, etc.). Therefore, if you choose the wrong server, you won't be able to log in. Check the specified server linked to your account and try again.

Not connected to server

If your internet connection is out/unstable or the server is busy/shut down, you'll run into errors when trying to log in. Click on the connection status box on the bottom right of MT5 to check the server connection status. If the icon is red or gray, that means you're not connected to the server. Please try again later or contact your forex broker for further assistance.

When the icon is red or gray When the icon is red or gray

Your MT5 is not up to date

If your MT5 is outdated or you're using MT5 apps provided by other forex brokers, you may run into server connection errors.

Related article: Check your MT4/MT5 version

Your account is deactivated

Some forex brokers won't activate your account until you make a deposit while some will deactivate your account if it hasn't been used in a while. Both cases will cause an error when trying to log in. Furthermore, if you're using a demo account, check the expiration date. If your demo account is expired, you won't be able to log in. If you wish to reactivate your account, please contact your broker for support.

MetaTrader4 (MT4) account information is used

To login to MT5, you need the MT5 account information. You can't use the MT4 account information.


Date

Created

 : 2022.07.12

Update

Last updated

 : 2022.11.20

Writer

Takayoshi Nakamaru

Manual production consultant, MBA

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Takayoshi Nakamaru

Nakamaru is a manual production consultant at FINTECS, a company that specializes in creating manuals for their clients.
With a wide range of experience from fintech to entertainment, he presents what user-friendly manuals should be like.
He works with numerous large corporations as an external manual production project manager.

【Business information】
http://www.fintecs.co.jp/profile/

Supervisor

Akira Takagi

Systems engineer, MetaTrader administrator

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Akira Takagi

After graduating from Computer Science at the Uninove, Brazil, in 2014, he has worked on various systems development projects.
He participated as a developer in the launch of forex services in 2019. Since then, he has also been involved in the development of MetaTrader plugins and APIs. He is certified by MetaQuotes as a MetaTrader5 Administrator and active in consulting and advisory as well.

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